Frequently Asked Questions

📦 Shipping & Delivery

How long does shipping take?

Most orders are processed within 1-2 business days. Delivery typically takes 7-14 business days depending on your location. We ship worldwide!

Do you offer free shipping?

Yes! We offer free standard shipping on all orders. No minimum required.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

💳 Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Can I change or cancel my order?

We process orders quickly, but if you need to make changes, please contact us within 12 hours of placing your order at petlux1234@gmail.com and we'll do our best to help.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you're not 100% satisfied, simply contact us and we'll arrange a return or full refund — no questions asked.

What if my item arrived damaged?

We're so sorry to hear that! Please email us a photo of the damaged item within 7 days of delivery and we'll send a replacement or issue a full refund immediately.

🐾 Products

Are your products safe for all pets?

All products in our store are carefully selected and tested for pet safety. Each listing includes detailed specifications so you can choose the right product for your pet's size and breed.

I have more questions — how can I reach you?

We'd love to help! Reach out to us at petlux1234@gmail.com and our team will get back to you within 24 hours.